Privacy Policy
This web site ("Site") is owned and operated by Jacks of London Ltd, 15 Wimbledon Bridge, Wimbledon, London, SW19 7NH, United Kingdom, Reg. No. 209045678, VAT No. 830585429 ("Jacks of London").
Jacks of London is committed to maintaining your confidence and trust with respect to the information we collect from you. This privacy policy sets forth what information we collect about you, how we use your information and the choices you have about how we use your information.
Collection of Information through Use of Cookies
This Site collects information regarding your use of the Site through the use of "cookies." Cookies are anonymous, unique alphanumeric identifiers sent to your browser from a web site’s computers and stored on your computer. The type of information we collect as a result of a cookie being stored on your computer includes the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform.
We use "session" cookies to collect information about your use of the Site and so that you may purchase goods. These cookies are temporary and are deleted when you leave the Site.
You can prevent your browser from accepting new cookies, have the browser notify you when you receive a new cookie, or disable cookies altogether by accessing your browser’s preferences menu. If you choose to disable cookies altogether, you can use the Site but will not be able to purchase goods, although the basic features and functionality offered to unregistered users of the Site will be possible to use.
Collection and registration of personal information
We sometimes request users of the site to provide personal information. The information collected from a user is strictly voluntary and may include contact information.
In order to receive certain content and to make use of the full functionality of the Site, we ask you to subscribe to the site. You may be prompted to register when you:
- Choose the "Register","Subscribe", from the home page or other areas
- Request information
- Buy products from the Jacks Shop
The information collected from the registration form that is presented to users when they choose to register may include contact information, such as the user’s name, e-mail address, postal address, country, telephone number.
How personal information is used
We use the personal information that you provide for such purposes as:
- Completion and support of the activity for which the information was provided, such as allowing access to or delivery of our products or services, processing or fulfilling an order, or responding to your requests or inquiries;
- Web site and system administration, such as for the technical support of the Site and its computer system, including processing computer account information, information used in the course of securing and maintaining the Site, and verification of Site activity by the Site or its agents;
- Tailoring or customising content or design of the Site during a single visit to the Site and individualised personalisation of the Site on repeat visits
- Research and development to enhance, evaluate and improve the Site and our services
- Communicating with you about changes or updates to the Site and our services and, with your consent, special offers, promotions or market research surveys.
Disclosure of personal information to third parties
Access to your personal information is restricted to our employees, representatives and service providers, such as our data processing operations, for the purposes set forth above.
We will not otherwise disclose any personal information without your consent except: in response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims; if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law; and if we are acquired by or merged with another company.
Access and changes to your registration information and preferences
If you wish to receive alerts, newsletters, special offers or promotions from us, please tick the appropriate check box when you register. If you wish to cease receiving any of this information, please do so by notifying our Customer Service Department at the address or telephone number detailed below, or preferably by using the "opt-out" or unsubscribe option or other means provided within the communications you receive. We reserve the right to notify you of changes or updates to the site whenever necessary.
Retention of personal information
We retain the personal information we collect from you for as long as the information is relevant to our business purposes or until you request that we remove the data by contacting our Customer Service Department at the address or telephone number detailed below.
Our commitment to data security
At Jacks of London we recognise that your privacy is important to you, and therefore we endeavor to keep your personal information confidential at all times. Furthermore, our internal practices help protect your privacy by limiting employee access to the use of personal information. However, we do not represent, warrant, or guarantee that your personal information will be protected against unauthorised access, loss, misuse, or alterations, and do not accept any liability for the security of the personal information submitted to us nor for your or third parties’ use or misuse of personal information.
Your personal information may be used for demographic analysis within Jacks of London to assist us in continuously improving our content and delivery and to alert you to special offers, promotions or new products and services. However, we will not disclose or share your information with third parties unless consent is given or we are required by Law when disclosure would be without notice. Your information would not be transferred outside the EEA (European Economic Area) without your consent.
Security
Jacks of London employ the most modern Secure Sockets Layer (SSL) encryption technology (128 bit SSL Key) to prevent any unauthorised persons gaining access to credit card information entered on our website. This allows transmission of potentially sensitive information over the internet in an encrypted form which is not readable by third parties. As an extra safeguard your credit card information would not be stored on our website and you have to re-enter this information each time you place an order with Jacks of London.
About this privacy policy
The foregoing is the current privacy policy of the Site. We reserve the right to change this policy at any time without notice. Any changes to this policy will be posted on this web page. Our policy does not create a contract or any legal rights.
This privacy policy applies solely to the information you provide while visiting this Site. The terms of this privacy policy do not govern personal information furnished through any means other than this Site (such as via telephone or postal mail).
This Site may contain links to other web sites that are beyond our control. Other web sites to which you link may contain privacy policies that are different from this privacy policy. We encourage you to check the privacy policy of each web site you visit before submitting any information to them.
Questions, Complaints, and Dispute Resolution
If you have any questions or comments regarding this privacy policy, please contact our Customer Service Department at:
Customer Services Dpt
Jacks of London Ltd
15 Wimbledon Bridge
Wimbledon
London
SW19 7NH
Tel +44 (0) 208 971 2038
Fax + 44 (0) 1372 461 140
E-mail: info@jacksoflondon.co.uk
If at any time you believe that we have not adhered to this privacy policy or you have a complaint regarding the way your personal information is being handled, please contact our Customer Service Department. Disputes under this privacy policy will be resolved by our Customer Service Department, which will use commercially reasonable efforts to promptly investigate and, if necessary, to correct any problem.
Last revised: 01 March 2005